SmartCX maximizes results and improves customer experience
Having a unique view of the customer journey was the main challenge faced by the company. We address this need by applying three layers of SmartCX, enabling end-to-end customer experience management.
Through SmartConn, we integrate all the company’s contact channels, increasing the visibility of these journeys with humanized interactions and resoluteness in the first contact.
Through SmartVault we were able to structure the information collected in SmartConn, providing insights for making more strategic decisions, based on real-time monitoring of channels.
With SmartBrain intelligence, we combine the best that machine and human can offer, automating processes and orchestrating all interactions in a personalized way.
Advisory Intelligence Transforming the Customer Experience
SmartCX contributes to the expansion of new business models
With integration of interaction channels, SmartCX provides increased revenue and more assertive journeys