With integration of interaction channels, SmartCX provides increased revenue and more assertive journeys
We apply SmartConn to integrate interaction channels and redesign the entire digital journey of the consumer, generating greater fluidity and assertiveness.
Through the data structured by SmartVault, it was possible to categorize customers into specific profiles, consistently customizing their service, so as to direct the attendants according to each case.
SmartBrain‘s powerful intelligence allowed us to orchestrate interactions and increase assertiveness in customer responses, thanks to data generated in the SmartVault layer, which provided powerful insights into the best service paths, whether digital or human.
In this way, we increased satisfaction rates, leveraged retention in digital channels, generated operational efficiency and made service more agile, personalized, fluid and resolute.
SmartCX contributes to the expansion of new business models
Advisory Intelligence Transforming the Customer Experience
SmartCX maximizes results and improves customer experience