SmartCX contributes to the expansion of new business models
Realizing that the conversion rate was falling and customer satisfaction was not reaching the desired levels, even with some internal attempts at a solution, the company decided to look to us to support it in these CX challenges.
We started our successful partnership with the SmartVault application for capturing and structuring data, together with the consultative intelligence of our highly qualified professionals.
Thus, we carried out a complete assessment, where we identified several opportunities to improve processes and customization, which enabled us to propose new business models to further leverage the company’s results.
With integration of interaction channels, SmartCX provides increased revenue and more assertive journeys
Advisory Intelligence Transforming the Customer Experience
SmartCX maximizes results and improves customer experience