Services
SmartCX contributes to the expansion of new business models
National company in the automotive sector, with more than 70 stores across the country and 900 accredited partners.
Realizing that the conversion rate was falling and customer satisfaction was not reaching the desired levels, even with some internal attempts at a solution, the company decided to look to us to support it in these CX challenges.
We started our successful partnership with the SmartVault application for capturing and structuring data, together with the consultative intelligence of our highly qualified professionals.
Thus, we carried out a complete assessment, where we identified several opportunities to improve processes and customization, which enabled us to propose new business models to further leverage the company’s results.
Results
achieved with
15% increase in conversion of new sales
2p.p growth in the satisfaction indicator
Expansion to new business models, expanding market share by 10%
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