Advisory Intelligence Transforming the Customer Experience
In order to humanize the approaches taken by the Call Center, especially for scheduling private exams, and to maintain the level of excellence preserved, the company, knowing that we are a CX Company, sought us out to close this partnership.
We performed an immersion in all interaction channels, processes and indicators so that we could have the complete picture of the customers’ journeys. By applying the Wittel Advisory Intelligence methodology combined with the SmartVault layer, we were able to work with all the captured data, in a secure environment, and generate powerful insights to achieve the goal.
The concepts of personalization and humanization were raised to a new level, allowing the company to strengthen the relationship and offer more welcoming negotiations and service.
SmartCX contributes to the expansion of new business models
SmartCX maximizes results and improves customer experience
With integration of interaction channels, SmartCX provides increased revenue and more assertive journeys